Refereed Journal Publications

1. “The Relation of Service Quality with Customer Satisfaction”, (2008), Journal of
Secretary and Management, Vol. 2, No. 4, (December), pp. 16-30.

2. “The Influence of Performance Expectations, Values on Work Motivation of Hospital
Nurse "X" in Yogyakarta”, Journal of Secretary and Management, (2008), Vol. 2, No.
(January), pp.1-16.

3. “Outsourcing: Loss or Gain?,” Journal of Management and Accounting, (2008), Volume
No.8, (October), pp: 17-22.

4. “Promotion Creativity and Consumer Loyalty,” Journal Management and Accounting,
(2009), Volume 5, No. 9, (April), pp: 29-42

5. “Culture organization in Organization”, (2005), Management Bulletin, Department of
Economics of Duta Wacana Christian University (DWCU), Yogyakarta, Indonesia.